Signing in
Password, second factor and workspace — the steps from the sign-in page into your workspace.
Signing in starts with an e-mail address and a password. Up to three further steps follow, and each of them only stands in the way if it is set up for your account or your workspace.
The signed-in product speaks German, so its messages are quoted in German below, with the English rendering in italics.
The order
- Sign in with e-mail and password. Below the form stands the second way in: „Mit Unternehmenskonto anmelden“ (Sign in with the company account). It does not lead to another page — it removes the password field on this one.
- Two-factor prompt, if an authenticator is set up for your account. The page is called „Bestätigung in zwei Schritten“ (Two-step confirmation) and wants the six-digit code.
- Choose a workspace, if you are a member of more than one. With a single membership the step is skipped.
- Company sign-in, if the chosen workspace requires it.
Several workspaces
If you are a member of several workspaces, verstag asks which one it should be after sign-in. Below the list sits a checkbox:
Diese Auswahl merken und künftig direkt öffnen
Remember this choice and open it directly from now on
That makes the chosen workspace the default and drops the question next time. A workspace that requires the company account for sign-in cannot be pinned as the default.
Switching later happens in the user menu at the bottom left of the sidebar. The group inside it is headed „Arbeitsbereich“ (workspace).
When the workspace requires the company account
A workspace can make sign-in through its own identity provider mandatory. Sign-in with e-mail and password does not then fail — it simply does not lead into that workspace.
The way in is on the same sign-in page. „Mit Unternehmenskonto anmelden“ (Sign in with the company account) below the password field removes that field and asks only for your e-mail address; „Weiter“ (Continue) forwards you to your company’s identity provider, after which you return here automatically. „Zurück zur Anmeldung mit Passwort“ (Back to sign-in with a password) leads back.
If your address belongs to several workspaces, verstag asks one step further on:
Zu dieser E-Mail-Adresse gehören mehrere Arbeitsbereiche. Bitte gib an, in welchen du möchtest — die Adresse deines Arbeitsbereichs steht in der SSO-Adresse, die dir die Administration deines Arbeitsbereichs genannt hat.
Several workspaces belong to this e-mail address. Please say which one you want — your workspace’s address is part of the SSO address your workspace administration gave you.
What is meant is only the short handle out of that address; the example under the
field reads beispiel-ag. You get it from your workspace administration.
The button after a link from an e-mail
The password-reset link and the address-change link lead to a page with a button:
Zur Sicherheit wird der Link aus der E-Mail erst mit diesem Klick eingelöst.
For safety, the link from the e-mail is only redeemed with this click.
One click and you carry on. If part of the link is missing, the page says „Link unvollständig“ (Incomplete link) — it was truncated when it was copied.
The invitation link has no such intermediate step; it leads straight to the invitation page.
If it does not work
„E-Mail oder Passwort ist falsch“ (E-mail or password is wrong). One of the two does not match.
„Zu viele Anmeldeversuche. Bitte versuche es in einigen Minuten erneut.“ (Too many sign-in attempts. Please try again in a few minutes.) That is a timed lockout; wait a few minutes and try again.
„Kein Zugang“ (No access). The sign-in worked, but your account belongs to no workspace. Contact an administrator.
Forgotten password. The route is under Forgotten password — with two-factor authentication switched on it has one step more.